Scotty
11-05-2009, 08:38 PM
Virgin Mobile - 0800 052 0837 - www.virginmobile.com (http://www.virginmobile.com/)
Although Virgin Mobile was second favourite overall in our survey, it achieved the highest PAYG customer service rating. Virgin Mobile offers one PAYG tariff. Voicemail is 20p a call and it costs 10p a call to speak to a customer service adviser. Virgin Mobile's Addict tariff gives you a flat rate of 20p a call minute to standard landline numbers and any mobile network and texts cost 10p..
Money savers
• At the flat rate above, heavy users would pay around £70 a month - but incentives can cut this cost. For a minimum top-up of £10, you get a 'reward' of 300 texts to use the following month (you'll receive the freebie on the first day of each month following a £10 top-up). You get more 'freebies' the more you top up.
• Virgin Mobile also offers 'bundles' of texts or minutes, which it says you can combine with its minimum top-up rewards. 'Heavy users' may appreciate its bundle of 200 minutes for £24 - if they bought this monthly, the top-up would qualify for unlimited texts and internet access, reducing heavy user costs to less than £45 a month.
A Virgin PAYG Sim pack costs 97p if you buy it without a handset.
Although Virgin Mobile was second favourite overall in our survey, it achieved the highest PAYG customer service rating. Virgin Mobile offers one PAYG tariff. Voicemail is 20p a call and it costs 10p a call to speak to a customer service adviser. Virgin Mobile's Addict tariff gives you a flat rate of 20p a call minute to standard landline numbers and any mobile network and texts cost 10p..
Money savers
• At the flat rate above, heavy users would pay around £70 a month - but incentives can cut this cost. For a minimum top-up of £10, you get a 'reward' of 300 texts to use the following month (you'll receive the freebie on the first day of each month following a £10 top-up). You get more 'freebies' the more you top up.
• Virgin Mobile also offers 'bundles' of texts or minutes, which it says you can combine with its minimum top-up rewards. 'Heavy users' may appreciate its bundle of 200 minutes for £24 - if they bought this monthly, the top-up would qualify for unlimited texts and internet access, reducing heavy user costs to less than £45 a month.
A Virgin PAYG Sim pack costs 97p if you buy it without a handset.